Welcome to the e-shop, DE TOUJOURS.

De toujours service client

We are here to help if you have any questions.  
Below are Frequently Asked Questions. (FAQs)
Alternatively, you can email us and we will reply as soon as possible. 

HOW DOES DE TOUJOURS WORK ?

DE TOUJOURS presents a single and permanent unique collection that is enhanced every year because we offer timeless pieces. However, we highlight certain products according to the seasons. We also feature new products and new designers/manufacturers as they join DE TOUJOURS.
To hear about new arrivals and receive our special offers please subscribe to the newsletter.  Active link here: 

HOW DO I KNOW MY SIZE?

You can consult our size guide which is accessible on the same page as each of our products.
Each manufacturer has their own specific size guide.
On some products, "size tips" are indicated.

A PRODUCT IS NOT AVAILABLE, WILL YOU GET IT BACK IN STOCK ?

Our objective is to offer products that are timeless and that are still manufactured today.  Our goal is to offer a permanent stock, with availability for all of our products. However, some of our artisanal manufacturers have limited stock and fabricate their products in small quantities. The product you choose will be available on the site again eventually.  Only patience is required, but our products are worth the wait. 

CAN I RESERVE A PRODUCT THAT IS OUT OF STOCK?

Unfortunately, it is not possible to reserve out of stock products. But send us a message so that we can let you know as soon as possible when the product is available again. 

WHAT ARE YOUR DELIVERY FEES AND SHIPPING TIMES ?

We offer delivery by Colissimo and the price is based on the region of delivery.
As soon as we receive your order and confirm payment we dispatch your product.  We work closely with our shipping company to minimize delivery times. 

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

To find out if your order has been placed, you can check to see if your order appears in  “MY ACCOUNT / MY HISTORY”.
You will also receive an email confirmation of your order.  When your order dispatches you will receive via email a shipping confirmation and the tracking number of your package. 

CAN I CHANGE MY ORDER?

Once the order is confirmed, unfortunately it is impossible. If you change your mind, you can easily arrange a return once you have received your order.

If you have entered an incomplete address, please email us and let us know. However, we cannot change an order once the package has been sent. 

HOW CAN I RATE THE PRODUCT I’VE JUST RECEIVED ?

We are happy to receive any comments from you.  Please do not hesitate to write us for any reason, big or small, positive or negative, that will help us move forward.  You can also share a small photo of your product on Instagram and tag us at #shopdetoujours.  You can personally contact us at contact@detoujours.com

RETURNS AND EXCHANGES

You have 14 days from delivery to return the item without having to provide an explanation or to pay penalties.  However, return shipping charges are your responsibility.  
In all cases, items must be returned in their original packaging with original labels attached, new and unworn, never laundered) and accompanied by the order number, to the following address:

DE TOUJOURS chez MISTRAL SERVICES

Retours commandes
Parc valentine, Vallée Verte
41 chemin vicinal de la Millière
13011 Marseille

Returned items that do not meet the conditions listed above (returned in original packaging with original tickets and labels, new and unworn,) or that are damaged or soiled by the customer, will not be refunded.

ATTENTION: WE DO NOT EXCHANGE ITEMS.  You can only return an item for reimbursement.  However, to change a size or a model, simply return your product and proceed to place a new order on the website.

More details about our TERMS AND CONDITIONS here.

HOW DO I KNOW IF DE TOUJOURS RECEIVED MY RETURN?

Your return is processed as soon as it arrives at our Returns Center.  You will receive an email informing you once your account has been refunded.

HOW LONG DOES IT TAKE FOR MY ACCOUNT TO BE REFUNDED?

As quickly as possible, with a maximum period of 14 business days, once the package has arrived safely and is confirmed eligible for a return. 
Your reimbursement will appear within 48 business hours in the bank account used for payment.